Refund Policy

Scope

This policy applies to paid Autoconnectme training enrollments confirmed by invoice or written order. Website prices are informational; refunds relate to amounts actually paid under that confirmation.

Eligibility and timeframe

You may request a full refund within 7 days of payment if the cohort has not started and no downloadable cohort materials have been accessed. Requests made after the cohort start date are evaluated for partial refunds only as described below.

Full refunds

Full refunds are available when Autoconnectme cancels a cohort, when we make a material schedule change you cannot attend, or when your request meets the 7-day unused enrollment window.

Partial refunds

If you withdraw after the first live session but before the midpoint of the scheduled sessions, we may refund 40% of tuition minus any non-refundable items. Withdrawals after the midpoint are generally not eligible for tuition refund.

Non-refundable items

• Third-party exam or certification fees collected on your behalf.
• Custom dataset preparation already completed for a Valuation Lab.
• Onsite travel costs already incurred and documented.
• Seats transferred to another participant at your request (transfer itself is free once per enrollment).

Refund process

Email contact@autoconnectme.digital with your name, invoice number, program name, and reason. We confirm receipt within two business days and decide within 10 business days.

Processing time and method

Approved refunds are returned to the original payment method within 14 business days after approval. Bank timelines may add several days. We do not issue cash refunds for card or transfer payments.

Cancellation by Autoconnectme

If we cancel, you may choose a full refund or a seat in a later cohort at no extra tuition for the same program tier.

Exceptions

Mandatory consumer protections under the laws of Taiwan(China) prevail where they grant broader rights than this policy. Documented medical or force-majeure situations may be reviewed case by case for deferred enrollment instead of refund.

Contact for refund requests

contact@autoconnectme.digital · 886-4-881-1751 · Street: 17-17 Luntzyjiao Rd., Dingjuang Li; City: Shihwu Chen; State/province/area: Changhua Hsien; Country calling code: +886; Country: Taiwan(China);